Frequently Asked Questions (FAQ)
What payment methods do you accept?
We offer secured payment methods via SSL and HTTPS. We accept PayPal. Check our Payment options.
Do you offer free shipping?
Yes, we offer Free Shipping within the United Kingdom! Orders are shipped in 1 to 3 days, from Monday to Friday. Shipping takes about 3 to 5 days, also from Monday to Friday. Check our Shipping &Delivery Policy for more information.
What is your return policy?
You can request a return up to 14 days after you receive them. You pay for the return costs, unless you've received a defective or wrong item. These we will replace for free. You can find our Return & Refund policy here.
When will I get paid after returning my product?
Once we receive your returned item, you will get refunded within 7 days. Check our Return & Refund policy for more information.
How can I track my order?
You can track your order using our Track Order page.
Do you ship internationally?
No, we only ship our products to the United Kingdom for the time being.
What if I receive a defective product?
Rest assured, if you receive a defective product, we'll replace it free of charge but you need to inform us within 14 days. Check our Return & Refund policy for more information.
Can I cancel my order after I've placed it?
We offer a 2-hour cancellation window after placing your order. If you change your mind within this time, please let us know and we'll cancel your order for you.
How can I contact customer support?
You can contact our customer support team by visiting our Contact page, where you can find a contact form to fill and submit or you can send us an email.
How do I know if an item is in stock?
If you can add an item to your cart, it's in stock and ready to be shipped to you.
Can I bulk order for my business or organization?
Yes, you can! Please contact our customer support team for more information on bulk ordering.
What is the process for exchanging a product?
We do not accept exchanges.
Can I use a promo code and a gift card at the same time?
Yes, you can use a promo code and a gift card at the same time.
You can also contact us below:
Boutique Name: Vedanzo Fashion
Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands
E-mail: info@vedanzo-fashion.com
FAQ: Frequently Asked Questions
Tel: +31616687022
Customer service:
Monday - Sunday: 9.00 am - 6.00 pm (GMT)
We do our best to reply to your e-mail within 1 day.